shipping
Shipping is calculated at checkout based on weight and size of your order as well as taking into account shipping location. Freight on larger items will be quoted upon inquiry and invoiced separately. When your order has been shipped, you will notified via email which will include your tracking information. All deliveries require signature on arrival unless requested otherwise. When authority to leave is requested as a delivery option you acknowledge that Lucy Knox will not be liable in any way for the loss or damage to your delivery. We do use a variety of different freight companies depending on size and weight of the item being shipped, for this reason we are unable to accept PO Boxes as a delivery address.
delivery times
Delivery times within Australia will vary depending on your location. In most cases the item/s will be shipped within 3-5 business days of dispatch. We do not guarantee your parcel will arrive within a set time frame and use the above as a guide only. If you wish to receive your delivery by a certain date please get in touch with us to discuss this possibility.
international shipping
For international shipping we use TNT or DHL couriers depending on the size of your item. Freight for these items require tailored quotes. Before purchasing for international deliveries please contact us at holla@lucyknox.com.au. Lucy Knox can not be held financially responsible for any additional local customs and duties to your order. We are required by law to disclose the full value of the shipment contents and can not alter this value. If an order is refused by a destination country, by no fault of our own, Lucy Knox holds no financial responsibility for any additional shipping expenses or costs incurred as a result. The purchaser holds responsibility for the tracking of the shipment. Failure to collect your shipment from a designated outlet may result in your parcel being returned to Lucy Knox head office. In which circumstance, it is the financial responsibility of the purchaser to arrange shipping
returns
We do not offer returns or exchanges for change of mind. Lucy Knox will only offer a refund or exchange where the item ordered is faulty. Any issues with an order must be reported to us within 48 hours of receiving your parcel, with any returns to be finalised and posted back to us within 5 working days. Where we are at fault we will cover any additional postage costs. Any items being returned remain the property of the purchaser until received by Lucy Knox, so please ensure you package your return items appropriately. Lucy Knox will not be held liable for any items damaged in return transit to us.
Terms and conditions
Items held in your shipping cart are not reserved and may still be purchased by other customers. A sale is not final until payment has been processed and you have received a confirmation of your order. Lucy Knox does not provide warranties of any kind on any of its products or on any information provided on the Lucy Knox website. While we strive here at Lucy Knox to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. Lucy Knox, agents or contractors are not liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information. Lucy Knox reserves the right to update the terms and conditions set out herein without notice. Please note that all images contained on the Lucy Knox website remain the property of Lucy Knox and cannot be used without prior written permission. If you wish to use any of our images please get in touch and if applicable we can provide you with the relevant material.